Instructional Designer Manager

Caseware

3d•Remote

About The Position

Caseware is a leading global audit and accounting software company with over 30 years of experience. The Manager Instructional Design leads the design and delivery of high-quality, standardized product education content to support global product adoption and customer success. This role is responsible for executing the learning strategy, ensuring content quality, and maintaining consistency across all digital learning formats. The Manager, Instructional Design manages a team of Instructional Designers and multimedia creators, establishing global standards, templates, and workflows for scalable, reusable learning content. Collaborating closely with Product, Professional Services, Product Training, and SMEs, this role translates complex technical knowledge into clear, learner-focused education. This position is part of the Education Content function within Global Product Education and is crucial for achieving global consistency while accommodating regional needs. This is an existing, full-time vacancy.

Requirements

5+ years of experience in instructional design, learning experience design, or digital learning leadership.
Demonstrated experience leading or mentoring instructional design and content development teams.
Strong grounding in adult learning theory, curriculum design, and scalable content development.
Proficiency with e-learning authoring tools (e.g. Articulate Storyline/Rise, Camtasia).
Experience designing learning for SaaS, technical, or complex software products.
Strong stakeholder management skills, with the ability to translate technical input into learner-focused outcomes.
Excellent written and verbal communication skills, with strong attention to detail and quality.
Comfortable working in a global, cross-functional environment with changing priorities.

Nice To Haves

Bachelor’s degree in Educational Technology, Instructional Design, Digital Media, or a related field.
Experience delivering customer-facing education programs in a global or multi-region organization.
Familiarity with accessibility standards (WCAG) and content governance practices.
Background or experience in accounting, auditing, finance, or regulated industries is a strong advantage.

Responsibilities

Lead and develop a team of Instructional Designers, setting clear priorities, capacity plans, and delivery expectations for global content initiatives.
Foster collaboration and continuous improvement within the content team.
Define and maintain standardized course templates, learning taxonomies, and development workflows.
Ensure consistency across all learning formats, including self-paced courses, VILTs, webinars, and knowledge base educational content.
Own content governance practices, including version control, metadata standards, content audits, and quality reviews.
Partner with Academy and Product Trainer roles to ensure technical and instructional standards are met prior to release.
Partner with Product Trainers, Professional Services, and Product SMEs to convert technical expertise into digestible, outcome-driven learning.
Align education content with product strategy, release cycles, and customer adoption goals.
Ensure strong feedback loops between regional delivery teams and global content strategy.
Pilot and evaluate new learning tools, technologies, and design approaches.
Incorporate learner feedback, analytics, and industry best practices to continuously improve content effectiveness.
Contribute to the evolution of the Global Product Education strategy.
Support Academy initiatives by collaborating on release planning, content readiness, and platform deployment timelines.
Provide input into accreditation and certification programmes to ensure learning content aligns with assessment and credentialing requirements.
Contribute to reporting and insights related to content effectiveness, learner engagement, and adoption trends.
Support onboarding and enablement of new team members and contractors within the Education Content function.
Participate in cross-functional planning sessions and strategic initiatives as required.
Travel occasionally to regional offices or planning sessions to support collaboration and alignment.
Perform other administrative and technical tasks that may arise in the general course of business.