Instructional Designer Manager

Kärcher • Fayetteville, NC

4d • Onsite

About The Position

This role is responsible for owning and executing the learning, instructional design, and operational documentation strategy for Supply Chain. This includes creating various types of documentation and learning resources, establishing and maintaining a centralized document library, supervising a specialist, and measuring training effectiveness.

Requirements

• Bachelor’s degree in Instructional Design, Education, Technical Communication, Supply Chain, or a related field.
• 5+ years of experience in instructional design, technical documentation, learning strategy, and document control.
• Experience supporting warehouse operations, logistics, inventory, demand planning, or manufacturing functions.
• Familiarity with SharePoint, document management systems, LMS tools, SAP, or Körber WMS.
• Proven leadership capabilities, adult learning expertise, and knowledge of Lean/Six Sigma or controlled document environments.

Responsibilities

• Own and execute the learning, instructional design, and operational documentation strategy for Supply Chain.
• Create SOPs, work instructions, user guides, job aids, assessments, and e-learning resources for warehouse operations and broader supply chain functions.
• Establish and maintain a centralized, searchable Supply Chain document library with strict version control, governance, and audit readiness.
• Directly supervise, coach, and manage the workload of the Operational Documentation & Compliance Specialist.
• Measure training effectiveness, document compliance, and partner with process owners to support operational change management.

Benefits

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HSA, FSA and 401K matching plans
• Paid sick time
• Short and long term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager