Instructional Designer & Learning Operations Lead
About The Position
Trunk Tools is looking for an Instructional Designer and Learning Operations Lead to build and run the certification curriculum behind our AI-Enabled GC program. This is a shared Center of Excellence role — you’ll design once and configure for every account, not rebuild for each. You’ll own the full learning system: the curriculum design across business units and roles, the content itself, and the learning-management platform that delivers and tracks it. The heaviest lift comes early — content has to exist before the field can deploy, so authoring front-loads in Phase 0. We expect to start this function with two people during the build and settle to one plus contract support once the curriculum moves into maintenance. Travel is occasional, up to 15%.
Requirements
- 5+ years across instructional design / adult learning and learning operations / LMS administration.
- Corporate training or enablement experience; technical enablement or AI/software training is a strong plus.
- Experience standing up or running a certification program. Construction or AEC is a plus.
- Instructional-design practice (e.g., ADDIE or SAM) and hands-on LMS administration (e.g., Docebo, Cornerstone, TalentLMS).
- Content authoring tools (e.g., Articulate / Rise, Camtasia) and solid assessment design.
- Able to run a content pipeline like a project — scope, schedule, and ship.
- High personal AI fluency; you use the tools you’re teaching.
- Bachelor’s in instructional design, education, or a related field — or equivalent experience.
Nice To Haves
- Instructional-design or LMS certifications are a plus.
Responsibilities
- Design certification tracks and modules segmented by business unit and role, progressing from foundational AI literacy to advanced, workflow-specific use.
- Build for a blended model — video, quizzes, and in-person components — with assessments that make certification mean something.
- Hold a clear standard for certification: trained, used in the workflow, and assessed.
- Author and produce the learning content, and manage contract authors during peak build.
- Front-load authoring in Phase 0 so the curriculum is ready before field deployment begins.
- Administer the learning-management system — enrollments, cohorts, certification tracking, and reporting.
- Keep the operational engine running so cohorts move through on schedule.
- Build the curriculum once and configure it per GC, maintaining the shared curriculum map.
- Balance what stays common across accounts against what must be tailored.
- Keep content current as AI tools and Trunk Tools products evolve — update and retire modules on a regular cycle.
- Track attendance, completion, certification, and assessment scores, and feed them into the program’s KPIs.
Benefits
- A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters
- Competitive salary and stock option equity packages
- 4 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!
- Learning & Growth stipend
- Flexible long-term work options (remote and hybrid)
- Free lunch provided in the office in NYC & Austin
- Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
- IRL / In-Person retreats throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
