Instructional Designer - Instructional Products

Apple•Cupertino, CA

About The Position

Apple's Instructional Products team helps people discover what their Apple products can do and how to use them. We create the Tips app, user guides, and instructional content that reaches millions of users. Your ideas will shape how users understand and engage with Apple’s innovative features and capabilities. Instructional Products is seeking an Instructional Designer to develop customer-facing materials for software, hardware, and services products. At the core of the work, our Instructional Designers figure out what users need to know, decide the best way to present that information, then execute their plan with precision. That means working at the intersection of writing craft and content design, moving between big-picture decisions about structure and organization and the close work of getting sentences exactly right. The role spans a wide range of products, formats, and release cycles, which requires frequent context-switching and shifting priorities. You'll work closely with engineers, designers, and product managers to understand what you're writing about, and with editors, graphic designers, legal reviewers, and other writers to make sure what ships is excellent. AI is part of how this team works — not as a shortcut, but as a tool that's actively changing what's possible in content work. We're looking for people who will keep pushing on what’s possible.

Requirements

A love for words and language, with strong opinions about style, grammar, tone, and voice.
Background in technical writing, instructional design, education, or a related field.
Ability to break down complex features or procedures into clear, sequenced steps.
Experience using data to make informed content decisions.
Able to manage work across multiple concurrent projects with overlapping timelines.

Nice To Haves

Curiosity about AI tools and how they're changing content work.
Comfortable working across disciplines to create shared deliverables.
Experience in information design, UX, or prototyping — thinking about layout, interaction, or format as part of the solution, not just the content.

Responsibilities

Develop customer-facing materials for software, hardware, and services products.
Figure out what users need to know.
Decide the best way to present that information.
Execute the plan with precision.
Work at the intersection of writing craft and content design.
Make big-picture decisions about structure and organization.
Get sentences exactly right.
Work closely with engineers, designers, and product managers to understand product features.
Collaborate with editors, graphic designers, legal reviewers, and other writers to ensure excellent final content.
Push the boundaries of what's possible in content work using AI tools.