Transit Training Instructional Design Team Lead (PPMIV)
About The Position
King County Metro Transit is seeking an Instructional Design Team Lead for its Bus Operations Training section. The position leads and supervises Instructional Designers who develop and maintain training programs for bus operators and first-line supervisors. It provides leadership and hands-on oversight to ensure learning solutions meet operational needs, safety standards, equity principles, and organizational performance goals. The role partners with the Training Superintendent to establish data governance practices, key performance indicators, and frameworks for measuring training effectiveness, workforce readiness, and business impact. It also manages Bus Operations training initiatives and special projects, ensuring delivery on time, within scope, and to a high standard of instructional quality. The successful candidate will coach the team, manage competing priorities in a fast-paced operational environment, and foster trust and collaboration with diverse stakeholders. The position is expected to be in place through the end of 2027, with the possibility of an extension through the end of 2029. It is based at the Bus Operations Training Facility in Seattle. The normal schedule is Monday through Friday on a day shift. The position is exempt from the Fair Labor Standards Act and is not eligible for overtime.
Requirements
- At least 2 years of experience designing and leading end-to-end learning programs in a supervisory capacity; course development alone does not meet this requirement.
- Strong analytical skills, including experience analyzing and synthesizing learning data to measure training efficacy, predict workforce performance gaps, and improve curricula iteratively.
- Strong project and program management skills, including managing multiple priorities and deadlines.
- Experience building effective relationships across operational teams, leadership, and labor stakeholders using equity-centered practices.
- Knowledge of learning science, including adult learning theory and instructional design models such as ADDIE, SAM, and workflow learning.
- Experience in curriculum development, learning pathways, and performance-based learning design.
- Experience with eLearning tools such as Articulate 360 and Camtasia, LMS platforms, and visual and learning design principles.
- Ability to conduct needs analysis and align learning solutions with organizational performance goals.
- Washington State driver’s license or ability to travel throughout the county in a timely fashion.
- Submit a complete King County application with relevant work history, complete supplemental questions, and a cover letter of no more than one page addressing qualifications for the role.
Nice To Haves
- Experience leading learning strategy for a large organization.
- Proficiency in instructional design, learning technologies, and LMS ecosystems.
- Demonstrated ability to drive measurable performance improvement through learning interventions.
Responsibilities
- Lead, supervise, develop, coach, and provide feedback to a team of Instructional Designers.
- Assign, prioritize, and review instructional design and development work, and support employees’ professional development.
- Lead project management and continuous improvement efforts for Bus Operations training initiatives and special projects.
- Develop and maintain project plans, timelines, deliverables, and data-driven reporting tools or dashboards to track project health, resource utilization, and velocity.
- Ensure training initiatives are delivered on time, within scope, and aligned with priorities.
- Oversee the design and development of instructor-led, eLearning, blended, and microlearning solutions, ensuring consistency and quality.
- Align learning objectives and training programs with organizational and operational performance goals and data trends.
- Collaborate with operations leaders, subject-matter experts, instructors, labor partners, and other Metro Transit stakeholders; bridge field operations and training execution.
- Evaluate training effectiveness using quantitative and qualitative data, user feedback, and operational outcomes.
- Design and implement continuous evaluation frameworks, including approaches such as Kirkpatrick levels of evaluation, and use learning analytics to measure behavior change and business impact.
- Conduct data-driven training needs analysis to identify workforce skill gaps and recommend targeted solutions.
- Develop and maintain instructional design standards, templates, and workflows.
- Support accessibility, compliance, and regulatory training requirements, and ensure alignment with agency policies and best practices.
- Understand and follow safety policies and practices, report safety concerns, and contribute ideas for maintaining a safe work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
