Instructional Design and Learning Experience Specialist

RBC • Toronto, ON

3d • Onsite

About The Position

Join RBC’s strategic GenAI adoption team at a pivotal moment. You’ll design the learning experiences that enable thousands of employees to confidently adopt and apply AI tools in their daily work. This is a build-from-scratch role with direct influence on enterprise-wide AI capability no competing legacy programs, just the opportunity to shape how a major financial institution scales AI adoption. You’ll work cross-functionally with technical leaders, business stakeholders, and employees across all lines of business, creating visible, high-impact learning assets that drive real organizational transformation.

Requirements

• Hands-on fluency with GenAI/LLM tools and practical prompt engineering experience
• Proven instructional design and curriculum development for technical or enterprise audiences
• Strong technical writing and documentation skills with ability to translate complex concepts into clear, actionable content
• Demonstrated ability to produce learning assets in multiple formats (guides, videos, interactive content, job aids)
• Ability to organize and maintain evolving content in fast-changing technology environments
• Experience with knowledge base/intranet platforms (e.g., Confluence, SharePoint) or learning management systems

Nice To Haves

• Working knowledge of the SDLC, AI-assisted development, and developer personas
• Experience building certification frameworks or role-based learning paths at enterprise scale
• Familiarity with banking, financial services, or highly regulated enterprise environments

Responsibilities

• Design and develop a three-level certification framework (Foundation, Practitioner, Advanced) for AI-SDLC, aligned to RBC roles and competencies
• Create role-specific learning paths for diverse personas across technology, operations, and business functions
• Build curriculum content and produce multi-format learning assets (technical docs, videos, interactive labs, case studies, playbooks, one-pagers)
• Maintain and curate prompt libraries, templates, and reusable assets from pilot labs and enterprise use cases
• Develop tool-specific reference materials covering access, configuration, usage tips, and best practices for RBC systems
• Manage the knowledge base, FAQ hub, and learning materials on RBC’s corporate intranet for discoverability and currency
• Monitor pilot learnings and enterprise feedback to continuously improve curriculum and refresh materials quarterly
• Partner with technical teams and role champions to validate content and ensure learning assets drive real adoption outcomes

Benefits

• You’ll shape how enterprise teams build practical GenAI and AI skills, creating learning assets that influence organizational capability across RBC.
• This role offers high visibility, partnership opportunities with technical and business leaders, and the chance to establish yourself as a thought leader in enterprise AI enablement.
• You’ll build a portfolio of transformational learning programs while gaining deep experience in instructional design, content strategy, and large-scale adoption initiatives—positioning you for advancement into senior learning strategy or organizational development roles.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed