Instructional Application Analyst (On Site)

QUESTEQ INC•Athens, PA

20h•Onsite

About The Position

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq. The Instructional Application Analyst will join our talented team at the Athens Area School District. You will be responsible for maintaining all district software platforms that support district instruction and assessment. Strong communication and customer service skills will be required to provide daily technical application support and training for administrators, teachers, and students.

Requirements

College degree preferred; high school diploma/GED and equivalent work experience required
2 years of experience directly supporting enterprise applications in a medium-sized environment preferred (multi-location, 10+ servers, 500+ nodes, 500+ users)
Familiarity with Google in supporting applications in a multiple OS environment required (Windows, MacOS, & Chrome)
Excellent interpersonal skills for both internal and external communications
Excellent organization and problem-solving skills
Excellent customer service skills
Ability to conduct software application training for groups of all sizes
Understanding of computer and network operations
Must be able to pass Child Abuse History, Criminal, and Fingerprinting clearances

Nice To Haves

Prior K-12 education experience preferred
Online Assessment Support - preferred
Familiarity with Microsoft Active Directory administration and permissions preferred

Responsibilities

Maintains, analyzes, troubleshoots, all software platforms that support district classroom instruction and assessment
Conducts and coordinates training on the proper use of instructional applications for stakeholders throughout the designated learning environment
Responsible for troubleshooting all 3rd Tier escalation of instructional application support issues and coordinating with 4th Tier partners as the local liaison for resolution
Manages assigned help desk ticket queues and prioritization of project work with adherence to established thresholds for response and deadlines
Establishes connectivity, user enrollment, permissions, security, and functional access to instructional client-server applications as well as private and public cloud enabled services
Gathers criteria for custom modifications to existing instructional applications and provides analysis and coordination with partners on related projects
Curates technology-based instructional capability and ensures interoperability between application platforms and classroom endpoints and peripherals
Contributes to contingency planning and provides procedures to sustain the instructional application lifecycle
Coordinates with administrative scheduling to provide direct support for online assessment and related testing in the district
Keeps accurate records of instructional application conventions, deployment footprint, and configuration
Makes recommendations, develops plans, and spearheads implementation of instructional application upgrades and annual data rollover
Supports application publishing and cloud migration initiatives
Generates the specifications for licensing of instructional applications; assists in identifying software needs in preparation of the annual budget
Remains current with trends in educational technology and offers recommendations to enhance instructional efficiency and innovate in the classroom