Institutional Trust Officer II

PNC

1d•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Institutional Trust Officer II within PNC's Institutional Asset Management organization, you will be based remotely in Pennsylvania or Ohio. Other locations within the PNC footprint will also be considered. As an Institutional Trust Officer (ITO) II, you will serve as the day-to-day contact for all administrative needs of the client, trust or retirement plan. The ITO II conducts administrative reviews, communicates administrative and fiduciary issues to the client and to appropriate committees within PNC, reviews and implements transaction processing and responds to client inquiries. The ITO II assists clients in meeting their regulatory and other obligations by providing updated documents and/or amendments (if applicable), tax information and other materials, depending upon PNC’s responsibilities and the client’s needs. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)

Nice To Haves

Asset Management
Client Relationship Building
Consumer Lending
Credit Risk Analysis
Financial Operations
General Ledger (GL)
Process Improvements
Account Management
Accuracy and Attention to Detail
Business Development
Effective Communications
Industry Knowledge
Problem Solving
Regulatory Environment - Financial Services
Relationship Management
Certifications are often desired.

Responsibilities

Services clients through the execution of the terms of any document in which PNC serves as trustee, executor, agent, or custodian.
Administers more complex accounts and ensures compliance with all legal and fiduciary regulations, and policies and procedures.
Manages and or oversees a diverse book of business with varying account types.
Delivers the full breadth of client services in order to grow the business and assure the highest level of client experience.
Administers assigned accounts in accordance with documents, state and federal regulations, policy and procedure.
Handles risk management and the resolution of legal and compliance-related issues for assigned accounts.
Communicates with clients and business partners, solves problems and escalates anticipated or known client issues/concerns.
Responsible for identifying continuous process improvement.
Maintains and retains assets under management or under administration, by educating clients on available tools and resources through working with clients, beneficiaries and gatekeepers.
Meets regularly with clients both on and/or off bank premises to maintain relationships.
Identifies client needs and refers to partners for other bank products and services as sales opportunities.
Cultivates a referral network through client relationships.
Works with partners in support of customer communications, technology needs, or presentations and introduces team members to meet client needs for assigned accounts.
Prepares and presents appropriate material for management or committee review.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.