Trust Officer

Northwest Bank•Erie, PA

23h•Onsite

About The Position

The Trust Officer is responsible for performing a variety of duties including: account administration, growing and retaining current customer portfolios, developing new business, conducting customer interviews and presentations, preparing financial profiles, analyzing financial information and identifying potential business areas, recommending investment / trust opportunities, reviewing client accounts regularly, remaining current on tax, regulatory and financial legislation and legal issues relating to trust law, and resolving customer enquiries. Northwest is an equal opportunity employer committed to creating an inclusive environment for all employees. They are passionate about helping people succeed and recognize their employees for the important work they do through competitive compensation and benefits, professional development opportunities, and by regularly celebrating wins.

Requirements

Bachelor's Degree business / finance / related
8 - 12 years relevant experience customer service or sales experience
Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans
Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

Nice To Haves

Team player
Excellent organizational and time management skills
Ability to analyze financial data
Strong client relationship management skills
Excellent interpersonal and communication skills

Responsibilities

Comply with Trust policies and procedures
Analyze and Interpret legal documents to determine the best course of action to follow in the management of individual accounts
Assist with sett personal goals and targets
Review customer account transactions daily
Oversee / schedule client distributions / bill payments
Schedule client meets on periodic basis
Review financial / investment markets daily
Prepare / review customer documentation and agreements
Manage personal workload/workflow
Administer Trust relationships appropriately
Conduct regular investment review of portfolio with Investment Officer
Administer Guardianship accounts
Administer Custodian accounts
Assure appropriate management of IRA's and funds
Assure accurate / timely settlement of Estates
Respond to Employee Benefit inquiries appropriately
Develop a high community profile
Initiate and author client correspondence
Cultivate potential referrals from exist accounts
Analyze accurate customer needs
Recommend investment / trust alternatives
Perform presentations / meets with prospects
Finalize new agreements with customers
Coordinate and prepare information for RFP requests
Cross sell other Bank products and services
Recommend improvements to procedures
Maximize technology tools available
Assure accurate information passed to Trust Operations
Oversee system cod on individual accounts
Self-learn / knowledge of Microsoft Office / Trust Account System
Self-learn / knowledge of Internet & Email
Minimize departmental non-payroll costs
Adhere to stated Trust department fee schedules
Minimize nonstandard fee schedules
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Provide leadership and positive direction for maintaining the safety and loss prevention program
Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified
Help implement emergency procedures