Institutional Supervisory Administration Manager

Huntington National Bank•Holland, MI

2d•Hybrid

About The Position

The Institutional Supervisory Administration Manager, Institutional Asset Management & Trust is responsible for managing the administration, compliance, and risk aspects of the Institutional Asset Management & Trust practice as well as complex client support activities for institutional clients, including those in unique industries and those with specialized administration. This position is responsible for day-to-day administration, operational and risk management activities, in terms of the establishment, documentation, and maintenance, and best practices in servicing client relationships. The position manages a team of Service Specialists and/or Account Administrators, including supervising operational workflow and monitoring work completion, providing regular guidance, coaching, and training, and ensuring adherence to policies and procedures. The position will report to the Institutional Trust Director on a regular schedule regarding the administration, operations, risk management, compliance and any customer issues.

Requirements

Bachelor’s Degree
7+ years in institutional wealth management, trust services, or investment operations.
3+ years in a supervisory or managerial role.
Strong leadership and coaching abilities.
Excellent written and verbal communication skills
Expert problem-solving and analytical skills.
Proficiency in trust accounting systems, CRM platforms, and Microsoft Suite.
Deep understanding of risk management.
Client-centric mindset with exceptional interpersonal skills.
Ability to manage complex projects and regulatory requirements.
High ethical standards and commitment to fiduciary responsibility.

Nice To Haves

Service Heart: Demonstrates a genuine commitment to serving clients and colleagues with empathy, respect, and integrity. Builds trust through proactive communication and a client-first mindset, ensuring every interaction reflects care and professionalism.
Forward Thinking: Anticipates industry trends, regulatory changes, and client needs to drive innovation and continuous improvement. Encourages the team to embrace new ideas, leverage technology, and develop strategies that position the organization for long-term success.
Can-Do Attitude: Approaches challenges with optimism and resourcefulness, fostering a culture of accountability and resilience. Inspires confidence by finding solutions, adapting quickly to change, and maintaining a positive outlook even in complex situations.

Responsibilities

Lead, mentor, and develop Service Specialists/Account Administrators to maintain high performance and compliance standards.
Oversee workload distribution, monitor team capacity, and ensure timely execution of client requests.
Conduct performance evaluations and implement training programs for continuous improvement.
Will have a book of accounts/clients with high touch, complex servicing needs.
Serve as an escalation point for complex client issues, ensuring prompt resolution and client satisfaction.
Maintain strong relationships with institutional clients, external third parties, and internal stakeholders.
Support onboarding of new clients and oversee transitions of institutional accounts and assets.
Supervise end-to-end client servicing processes including account setup, transfers, cash movements, and reporting.
Ensure accuracy and integrity of data across various systems, including trust accounting, portfolio management, and any specialized software.
Implement and maintain standard operating procedures to enhance efficiency and promote a high level of client service.
Ensures critical steps are completed, procedures followed, and processes built that align with internal risk and compliance requirements.
Aid with regulatory changes and update processes accordingly.
Act as liaison with legal, compliance, and risk teams for audits and reviews.
Collaborate with leadership on operational improvements and technology enhancements.
Participate in industry trend analysis to maintain competitive service standards.
Drive projects aimed at improving client experience and operational scalability.
Performs other duties as assigned.