Institutional Sales Support Specialist

Sweetwater Sound•Fort Wayne, IN

6d•Onsite

About The Position

Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments, is looking for an Institutional Sales Support Specialist to join our growing Sales team. This is a vital supporting role within the Institutional Sales team — one that keeps our Sales Engineers organized, our customers well-served, and our internal workflows running smoothly. No prior product or industry knowledge is necessary.

Requirements

2+ years of experience in an administrative, sales support, or customer-facing role
Proficiency in word processing, Excel, and email
Strong verbal and written communication skills
Self-motivated with the ability to work both independently and collaboratively
Empathetic, people-first mindset with a genuine drive to help others
High attention to detail and strong organizational skills

Nice To Haves

4+ years of relevant experience
Familiarity with 4D or other internal sales/CRM systems
Background in B2B, EDU, or institutional sales environments
High school diploma or equivalent
WOWs The Customer – You possess a deep passion and desire for creating amazing customer & colleague experiences
Gets Things Done – You have a great work ethic and move through tasks with a sense of urgency
Obsesses over the Details – You are committed to paying attention to the details
Drives Continuous Improvement – You are always focusing on effective and efficient work and ways to get better
Develops the Future – You are committed to the pursuit of growing personally & professionally and have a focus on bringing your colleagues along in that journey

Responsibilities

Process quotes, complete bids, and handle purchase orders to support the sales team
Organize and maintain customer groups and Sales Engineer databases
Coordinate with the Contract Sales team and serve as an internal liaison across departments
Provide direct support to customers, including follow-up communication via phone and email
Research potential clients and maintain accurate existing client records
Support Sales Engineers by managing workflow priorities and engagement
Facilitate communication and information-sharing between Sales and Rental teams
Manage reporting, data entry, and administrative paperwork related to institutional sales