Institutional Relationship Mgmt. Group Leader

Fifth Third Bank • Detroit, MI

2d • Onsite

About The Position

The Relationship Management Group Leader is responsible for leading a team that executes a consultative relationship management strategy across Institutional Services. This role drives client satisfaction, retention, and revenue growth by deepening existing relationships and supporting new business development across a comprehensive suite of solutions, which may include retirement plan services, investment management, trust, and custody. This leader partners across the Bank to deliver integrated solutions, ensures adherence to risk and compliance standards, and fosters a high-performing team focused on delivering a consistent and differentiated client experience.

Requirements

• Bachelor’s degree or equivalent work experience
• Demonstrated experience managing or supporting institutional client relationships
• Advanced degree of proficiency (typically from 12+ years of work or practical experience), in: Relationship Management Leadership: Demonstrated ability to lead a consultative relationship management model and drive client-focused outcomes
• Client Retention & Growth Strategy: Ability to identify opportunities to expand relationships and improve client satisfaction
• Financial Services Acumen: Strong understanding of institutional products, services, and client needs
• Cross-Functional Collaboration: Ability to partner effectively across lines of business to deliver integrated solutions
• Risk & Compliance Management: Knowledge of policies, procedures, and risk frameworks applicable to client relationships

Nice To Haves

• Advanced degree of proficiency (typically from 12+ years of work or practical experience), across a suite of skills including, but not limited to: Leadership & Talent Development: Builds high-performing teams through coaching, mentoring, and development
• Strategic Thinking: Aligns team objectives with broader business strategy and growth priorities
• Communication & Influence: Effectively communicates with clients, team members, and senior stakeholders
• Client Experience Orientation: Focuses on delivering consistent, high-quality client experiences
• Change & Adaptability: Navigates organizational complexity and drives continuous improvement initiatives

Responsibilities

• Lead, coach, and develop a team of relationship management professionals; promote a culture of accountability, continuous improvement, and high performance while supporting career development and succession planning.
• Oversee execution of a consultative client engagement model; ensure proactive relationship management that drives client retention, satisfaction, and long-term growth.
• Drive achievement of client retention, satisfaction, and revenue goals by identifying opportunities to deepen relationships through additional products, services, and solutions.
• Partner with sales teams and internal stakeholders to support new business development, including participation in prospect meetings and client presentations.
• Demonstrate and promote a broad understanding of Institutional Services offerings, enabling effective positioning of solutions across retirement, investment, trust, custody, and related services.
• Build and maintain strong partnerships across lines of business to deliver integrated client solutions and support enterprise growth objectives.
• Oversee management of client portfolios, including complex relationships where applicable; ensure high-quality service delivery and alignment with client objectives.
• Ensure adherence to policies, procedures, and risk frameworks; oversee accurate documentation, compliance requirements, and ongoing monitoring of client activity.
• Manage reporting related to client activity, pipeline, and portfolio performance; monitor financial results, pricing, and profitability in alignment with established guidelines.
• Drive initiatives that enhance client experience, operational efficiency, and overall service delivery; support cross-functional projects and process improvements.
• Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree