Institutional Relationship Manager II

UMB Bank • Kansas City, MO

14h • Hybrid

About The Position

This role is for an experienced Institutional Relationship Manager within the Asset Management function, focusing on servicing high-value clients and/or clients with complex needs. The position involves acting as a senior mentor for other relationship managers, providing guidance on best practices and opportunities for Private Wealth products and services. It also serves as a point of escalation for resolving time-sensitive client inquiries and works collaboratively with other functions in Private Wealth to address complex client issues, escalations, and special projects. A strong emphasis is placed on teamwork, achieving business unit and team goals, and being a positive influence. The role also requires reporting operational risk irregularities or concerns.

Requirements

• Bachelor’s degree in relevant field or combination of education and experience that provides and equivalent background.
• 5+ years of applicable experience.
• Must have, or possess ability to obtain, the Series 65 registration within 120 days of employment.
• Systems thinking and complex problem solving.
• Attention to detail, yet ability to grasp big picture.
• Highly organized and can effectively multi-task.
• Great communicator with strong interpersonal skills.
• Exceptional written communication and presentation skills.
• Understanding of institutional asset management relationship management strategies and concepts.
• Proficiency in improving processes to drive service excellence, and working with others to drive continuous improvement.
• Able to balance a client experience mindset when managing and controlling business risks.
• Strong proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
• Strong proficiency in Salesforce CRM software.
• Proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape.

Nice To Haves

• Knowledge of private equity products and legal structures.
• Demonstrated experience with a wide range of Institutional products and services within Wealth Management.
• Working knowledge of applicable laws and regulations in wealth and asset management.
• Proficiency in Workday, Peoplesoft, Archer, Skillport and Hyperion.
• Smart, intellectual, and business savvy.
• Driven to succeed; passionate.
• Trustworthy.
• Consistent high performer.
• Adaptable and able to adjust to many different personalities.
• Surrounded always by other high performers.
• Very hard worker.
• Resourceful; overcome obstacles.
• Effective leader, even without authority.
• Down-to-earth, well-grounded, self-aware, humble.

Responsibilities

• Manage a book of Institutional client relationships aimed at retention and expansion.
• Continuously focus on improving client satisfaction and engagement with staff and board members.
• Ensure all agreed upon client service levels are met.
• Responsible for new client onboarding, including legal documentation and authority resolution updates.
• Drive regular meeting schedules and establish reporting cycles with clients.
• Partner with other UMB LOBs (Capital Markets/Commercial/Business Banking) to ensure all client service needs and requirements are met.
• Coordinate internal resources within Private Wealth to deliver services and to resolve client issues if they arise.
• Share industry expertise and best practices with clients.
• Coordinate and manage sponsorship requests.
• Deliver reports demonstrating that all standards of care and agreed upon service levels are achieved.
• Keep up to date the pipeline of all new business expansion opportunities across relationships.
• Based on client interactions and input from team associates, proactively identify new ways to enhance UMB’s value proposition in the marketplace.
• Complete all administrative duties as required and on time, including travel and expense reports.
• Assist the Private Wealth Management team in strategic planning activities, as assigned.
• Other duties as assigned.

Benefits

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• various associate banking benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level