Institutional Conversions Coordinator II

Fifth Third Bank • Cincinnati, OH

2d • Onsite

About The Position

Fifth Third Bank is seeking an Institutional Conversions Coordinator II to partner with relationship management, new business officers, client consultants, and client service managers across all Affiliates for accurate and timely conversion of new and existing custody business for the Bancorp. This role involves direct communication with clients, their business partners, and previous service providers to ensure a smooth transition. The coordinator will also organize and prepare global tax documentation and liaise between the Custody Administrator and BNY Mellon to maintain favorable client tax status in global markets. Adherence to internal procedures and deadlines is crucial for regulatory compliance and client service. The position requires consistently delivering superior quality service to build a strong client-Bancorp partnership. Additionally, the role serves as a backup to the Global Custody Services Supervisor and/or Manager, assisting with compliance and internal reporting. The role is responsible and accountable for risk management through open communication, concern elevation, and adherence to policies and procedures, ensuring a positive customer experience and managing risks of all types.

Requirements

• Bachelor's degree in business, finance, accounting or related field or equivalent work experience.
• Proven excellent customer service skills # must be service-focused and oriented toward exceptional customer experience.
• Proven excellent written and verbal communication skills including the ability to effectively communicate on behalf of the Bank to both internal and external clients.
• Proven excellent interpersonal/relationship skills.
• Proven ability to interface with all levels of management and clients, both internal and external.
• Master of managing multiple projects with varying priorities and participants.
• Proven self-starting team player with good organizational and time management skills.
• Strong detail and analytical skills.
• Proven ability to exercise a high degree of independent judgment.
• Proficient in corporate-select software applications (i.e., Microsoft Office).
• Resourceful and results oriented.
• Proven success in a team environment, present professional image, command respect of peers, business partners and management.

Nice To Haves

• Preferred 4 years combined experience as a Global Custody Conversion Specialist or experience specific to the Financial Services industry

Responsibilities

• Partner with New Business Officers, Relationship Managers, Client Consultants and Client Service Managers from all affiliates to establish conversion timelines.
• Educate clients, their business partners and interested parties on the conversion process.
• Coordinate the conversion with internal departments (Securities Settlements, Global Custody Administrators, Directed Trading, Securities Lending, Foreign Exchange, Fund Accounting, ISG Plan Servicing and Information Technology).
• Serve as both the customer and their business partners' primary point of contact to ensure a seamless conversion of more complex accounts.
• Map and monitor all aspects of the transition by creating and customizing a step-by-step transition plan detailing all tasks and due-dates applicable to implementation from pre-conversion planning to post-conversion reconciliation.
• Initiate conference calls and document correspondence (phone, fax, mail and e-mail).
• Prepare a pre-conversion (welcome) package containing all pertinent information needed by the customer.
• Obtain data from prior custodians, clients, investment managers, brokers, system vendors, DTC/Omgeo and consultants and update various systems accordingly.
• For domestic accounts, set up accounts on AMTrust by utilizing AMAdministrator and ensure that customer information has been entered into CIP database.
• For global accounts, set up an AMTrust if applicable. Complete BNY Mellon's account opening documentation. Complete BNY Mellon's country specific documentation for each global market that the customer requests participation. Interpret, complete and maintain necessary global tax documentation.
• Coordinate necessary steps to initiate interfaces with system vendors. Ensure that interfaces are available to the client the day after conversion.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree