Institutional Consultant

TIAA•Frisco, TX

2d•$31 - $38•Onsite

About The Position

The Institutional Consultant provides primary inbound and outbound call center support to institutional plan sponsors using the Administrator Telephone Center (ATC) service line. The role provides consultation on plan design, investment education, Planfocus education and support, Form 5500, and plan compliance. It responds to administrative and service inquiries, documents and addresses concerns, and provides consultative guidance and education to third-party advisors on lifetime income solutions. The consultant builds and maintains relationships with plan sponsors and clients, advising on retirement plan design, pension regulation changes, and programs to increase plan participation and savings rates. The role also supports TIAA plan sponsors, consultants, payroll vendors, auditors, and legal counsel on retirement plan matters, and educates clients on governance, compliance, audits, nondiscrimination testing, reporting, online services, and plan amendments. Additional work includes training, projects, audit and tax-filing support, proactive client outreach, troubleshooting online administrator access, and resolving complex customer and business issues in accordance with company policies and industry regulations.

Requirements

At least 2 years of work experience.
FINRA Series 6 and Series 63 registrations.
Life and Health Insurance License in the resident state; multiple issuers required.
University degree preferred.

Nice To Haves

At least 3 years of work experience preferred.
At least 2 years of financial services experience preferred.
FINRA Series 7 preferred.

Responsibilities

Participate in training programs as a contributor or presenter on Planfocus, institutional tools and resources, and legal issues.
Participate in projects and initiatives that support business goals and objectives.
Build and maintain plan sponsor and client relationships, advising on retirement plan design, pension regulation changes, and programs to enhance plan participation and savings rates.
Provide consultative guidance and client relationship management to TIAA plan sponsors, consultants, payroll vendors, auditors, and legal counsel regarding retirement plans.
Interface with key influencers about daily plan functions and processes, fiduciary responsibilities, and newly issued regulations.
Educate plan sponsors about plan design and governance, compliance, audits, nondiscrimination testing, reporting, online services, and plan amendments.
Consult on retirement-industry legal and regulatory requirements, including Form 5500 filings, compliance, fiduciary and audit guidelines, plan reporting, and nondiscrimination testing.
Provide audit support and assist with retirement plan tax-filing inquiries.
Proactively contact top-tier Primary Market clients to build relationships and encourage adoption of products and services.
Troubleshoot online services administrator access for setting up and administering plans.
Resolve customer and team issues, take initiative, and follow up to ensure resolution in a satisfactory and timely manner, consistent with company policies and industry regulations.
Navigate and negotiate sensitive and complex issues as needed.