Installer

RedSail Technologies•Grapevine, TX

7d•$22 - $23•Hybrid

About The Position

The Installer position installs hardware primarily in retail pharmacy environments and trains the pharmacy staff on how to use the PioneerRX (PRx) software. This position requires extensive, nationwide travel (Monday-Friday) 36 weeks minimum throughout the year. The remaining weeks are working in-office, remotely, or at the PioneerRX Warehouse(s). During travel weeks up to 55 hours of work may be required and over 40 hours is treated as Overtime.

Requirements

Ability to travel solo or with colleagues around the country
Valid Driver’s License in good standing (Must have READ ID or another acceptable form of identification like a passport)
Proficient in using Windows operating systems
Good decision-making skills
Excellent problem-solving skills and attention to detail
Good communication skills and ability to work collaboratively with cross-functional teams
Ability to professionally interact with customers directly and communicate their needs internally
Ability to work independently and manage multiple tasks simultaneously
Ability to perform with little direct supervision
Passionate about technology and enjoy working with people
Must live within a 60-mile radius of the Grapevine, TX (76051) Warehouse

Nice To Haves

Previous IT and Networking experience preferred
Superior Communication skills in working with technical and non-technical people.
Ability to perform with little direct supervision.
Must be able to lift up to 60 lbs.

Responsibilities

Travel to customers alongside PioneerRx (PRx) colleague(s)
Onsite go-live participation with Community Pharmacies.
Shadow onsite team to grow knowledge centering around key activities to bring a pharmacy live on the PRx solution.
Complete all online PRx product courses
Develop a basic understanding of PRx product functionality
Train customers on Point of Sale (POS) and Rx Workflow Software.
Configuring/installing workstation setup(s) and printers
Troubleshooting any issues/concerns that may arise during the installation process
Working pre and post-installation ticketing
Providing customized training to the pharmacy to understand the general applications and functions of the software
Communicates, trains, and helps document training and configuration procedures
Participates in in-office special projects assigned by other departments
Performs other duties as assigned
Establishes and maintains a quality face-to-face customer service experience
Educate and guide the customer to productivity software features to allow proper execution of their business