Installer

Ritter Communications•Millington, TN

2d•Onsite

About The Position

Ritter Communications is a leader among regional independent communications providers, offering business, residential and wholesale customers advanced internet, phone, video and cloud services. We invest heavily in the communities we serve by deploying proven, best-in-class infrastructure and technology while coupling it with a world-class customer focused experience. Founded in 1906 and headquartered in Jonesboro, Arkansas, Ritter Communications is committed to growing and evolving to meet the demands of today’s ever-connected world. Grain Management, LLC, a leading investor in the communications sector, is the majority owner of the company in partnership with E. Ritter and Company, which also operates Ritter Agribusiness and Ritter Investment Holdings. We are looking for an experienced Installer to join our team . General Summary: The Installer is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality.

Requirements

Knowledge of company products and services
Knowledge of company policies and procedures
Knowledge of basic electronics, specification sheets, and circuit diagrams
Knowledge of telecommunications/CATV plant equipment operations and maintenance
Knowledge of telecommunications and CATV industry
Knowledge of telecommunications color-codes for outside cable pairs
Skill in operating service equipment including various hand tools and testing equipment
Ability to communicate with co-workers and various business contacts in a professional and courteous manner
Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals
Ability to pay close attention to detail
Ability to evaluate, test, and repair sophisticated equipment
Ability to improve or redesign procedures for specific installation/repair problems
Ability to work independently and make sound technical decisions using information at hand
Ability to effectively function as a team player
Ability to travel for business requirements
Must possess a valid Driver’s License with a satisfactory driving record
High School diploma or equivalent required
One year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred

Nice To Haves

Additional related technical training preferred
Experience with both copper telephony and HFC networks preferred

Responsibilities

Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks
Installs proper grounding for drop, inside wiring, and station protectors
Locates trouble in service installations; repairs or replaces faults
Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required
Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits
Repairs trouble in cable plant, drop wire, station wiring
Coordinates internally on service installations and changes to update billing and plant records
Maintains and repairs existing equipment by using test sets to locate line trouble
Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed
Installs, repairs, and maintains cable/telecom lines and modems
Assists in FTTH and Security installations
Splices fiber to FTTH installations
Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company’s standards and meets customer expectations
Takes 24-hour call periodically to resolve service problems in assigned systems
Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations
Climbs poles, ladders, and other structures as needed; uses bucket truck when required
Travels to customer sites, project areas, business related events, and other Ritter Communications locations