Installer Service Specialist

O'Reilly Auto Parts•Lakewood, WA

5d•$17 - $24

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers at the store’s installer counter. The role oversees and directs the delivery specialist’s daily activities to help ensure accurate, timely order deliveries. It also supports professional customer service, order fulfillment, delivery operations, returns, and other store duties as needed. Bilingual candidates are encouraged to apply.

Requirements

Strong background in mechanics.
Above-average communication skills.

Nice To Haves

Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Work with installers and professional customers to develop sales relationships.
Take customer orders quickly and accurately by phone and online, invoice orders, direct accurate picking and staging of parts, and route delivery specialists to provide consistent, timely deliveries.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
Assist at the front counter and retail counter as needed.
Assist with backroom duties, including auto-load, returns, and stocking, as needed.
Assist with customer labor claims and ensure they are processed quickly and efficiently.
Perform other duties as assigned.