Installer Service Specialist

O'Reilly Auto Parts • Hudson Falls, NY

5d • $16 - $22 • Onsite

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the delivery specialist’s daily activities to help ensure customer orders are accurate and delivered on time. The position works with installers and professional customers to build sales relationships and coordinates order processing, parts staging, deliveries, vehicle upkeep, returns, and customer service across store operations.

Requirements

• Strong background in mechanics.
• Above-average communication skills.

Nice To Haves

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take customer orders by phone and online quickly and accurately, invoice orders, direct accurate picking and staging of parts, and route delivery specialists to support consistent, timely deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
• Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
• Assist at the front counter and, as needed, at the retail counter.
• Assist with backroom duties such as auto-load, returns, and stock, as needed.
• Assist with customer labor claims and ensure they are processed quickly and efficiently.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan.
• 401k with employer contributions starting day one.
• Medical, dental, and vision insurance.
• Optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed