Installer Service Specialist

O'Reilly Auto Parts•Chula Vista, CA

1d•$17 - $25

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to help ensure accurate and timely order deliveries. The position also works with installers and professional customers to develop sales relationships and coordinates with sales teams to provide superior service.

Requirements

Strong background in mechanics.
Above-average communication skills.

Nice To Haves

Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Develop sales relationships with installers and professional customers.
Take customer orders over the phone and online quickly and accurately, invoice orders, direct accurate picking and staging of parts, and route delivery specialists to support consistent, timely deliveries.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and ensure returns are properly tagged and labeled.
Assist at the front counter and retail counter as needed.
Assist with backroom duties, including auto-load, returns, and stock, as needed.
Assist with customer labor claims and ensure they are processed quickly and efficiently.
Perform other duties as assigned.