Installer Service Specialist

O'Reilly Auto Parts • Nottingham, MD

11d • $15 - $22

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to help ensure accurate and timely order deliveries. The position works with installers and other professional customers to develop sales relationships and coordinates order processing, parts staging, deliveries, returns, and related customer service. Bilingual candidates are encouraged to apply.

Requirements

• Strong background in mechanics.
• Above-average communication skills.

Nice To Haves

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Build sales relationships with installers and professional customers.
• Take customer orders by phone and online accurately and promptly, invoice orders, coordinate accurate picking and staging of parts, and route delivery specialists to support consistent, timely deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
• Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
• Assist at the front counter and retail counter as needed.
• Assist with backroom duties, including auto-load, returns, and stock, as needed.
• Assist with customer labor claims and ensure they are processed quickly and efficiently.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed