Installer Service Specialist

O'Reilly Auto Parts • Memphis, TN

7d

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to help ensure accurate and timely customer deliveries. Bilingual candidates are encouraged to apply.

The position works with installers and professional customers to build sales relationships, processes orders, coordinates parts picking and delivery, and supports the servicing and inspection of delivery vehicles. It also handles billing and returns, assists customers with labor claims, and helps with front-counter, retail-counter, and backroom duties as needed. Other duties may be assigned.

O’Reilly Auto Parts describes a history of growth and stability and a promote-from-within philosophy. The company is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities. Company-provided systems are electronically monitored, and video cameras are used in common internal and external areas.

Requirements

• Strong background in mechanics.
• Above-average communication skills.

Nice To Haves

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual ability; bilingual candidates are encouraged to apply.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take customer orders quickly and accurately by phone and online, invoice orders, direct accurate picking and staging of parts, and route delivery specialists to support consistent, timely deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure vehicle inspections are completed accurately and on time, and daily mileage is entered into delivery fleet management devices.
• Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
• Assist at the front counter and retail counter as needed.
• Assist with backroom duties, including auto-load, returns, and stock, as needed.
• Assist with customer labor claims and ensure they are processed quickly and efficiently.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan.
• 401k with employer contributions starting Day One.
• Medical, dental, and vision insurance.
• Optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed