Installer Service Specialist

O'Reilly Auto Parts • Fond du Lac, WI

26d

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the delivery specialist’s daily activity to ensure accurate and timely order deliveries. Bilingual candidates are encouraged to apply.

O’Reilly Auto Parts describes a track record of growth and stability and a promote-from-within philosophy that encourages employees to grow their careers with the organization.

Requirements

• Strong background in mechanics.
• Above-average communication skills.

Nice To Haves

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Build sales relationships with installers and other professional customers.
• Take customer orders quickly and accurately by phone and online; invoice orders; direct accurate picking and staging of parts; and route delivery specialists to ensure consistent, timely deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
• Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify that all merchandise, including warranty parts and cores, is billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
• Assist at the front counter and retail counter as needed.
• Assist with backroom duties such as auto-load, returns, and stock as needed.
• Assist with customer labor claims and ensure they are processed quickly and efficiently.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed