Installer Service Specialist

O'Reilly Auto Parts•Richmond, VA

5d•$13 - $18

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers at the store’s installer counter. The position oversees and directs the daily activity of the delivery specialist to help ensure accurate and timely customer deliveries. Bilingual candidates are encouraged to apply.

Requirements

Strong background in mechanics.
Above-average communication skills.

Nice To Haves

Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.
Bilingual ability; bilingual candidates are encouraged to apply.

Responsibilities

Develop sales relationships with installers and professional customers.
Take customer orders over the phone and online quickly and accurately; invoice orders; direct accurate picking and staging of parts; and route delivery specialists to support consistent, timely deliveries.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure vehicle inspections are completed accurately and on time, and enter daily mileages into delivery fleet management devices.
Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
Assist at the front counter and, as needed, at the retail counter.
Assist with backroom duties such as auto-load, returns, and stock as needed.
Assist with customer labor claims and ensure they are processed quickly and efficiently.
Perform all other duties as assigned.