Installer Service Specialist
About The Position
The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the delivery specialist’s daily activities to help ensure accurate and timely order deliveries. Bilingual candidates are encouraged to apply. The position works with installers and professional customers to develop sales relationships, processes customer orders, coordinates parts picking and staging, and routes deliveries. It also supports vehicle maintenance and inspection requirements, customer returns and warranty processes, labor claims, and counter and backroom duties as needed. Other duties may be assigned.
Requirements
- Strong background in mechanics.
- Above-average communication skills.
Nice To Haves
- Hands-on knowledge of automotive repairs.
- ASE Certification.
- Fluency in multiple languages; Spanish is highly desired.
- Bilingual candidates are encouraged to apply.
Responsibilities
- Work with installers and professional customers to develop sales relationships.
- Accurately and promptly take customer orders by phone and online, invoice orders, direct accurate picking and staging of parts, and route delivery specialists to ensure consistent, timely deliveries.
- Ensure delivery vehicles are serviced and maintained according to company standards.
- Ensure vehicle inspections are completed on time and accurately, and enter daily mileage into delivery fleet management devices.
- Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
- Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
- Ensure customers’ new core and warranty returns are picked up and credited promptly.
- Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
- Assist at the front counter and retail counter as needed.
- Help with backroom duties, including auto-load, returns, and stock, as needed.
- Assist with customer labor claims and ensure they are processed quickly and efficiently.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock Purchase Plan.
- 401k with employer contributions starting Day One.
- Medical, dental, and vision insurance.
- Optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
