Installer Service Specialist
About The Position
The Installer Service Specialist is an experienced, technical parts specialist who supports professional customers through the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to ensure accurate, timely order deliveries. Bilingual candidates are encouraged to apply. The position builds sales relationships with installers and professional customers; takes and invoices customer orders by phone and online; coordinates parts picking, staging, and delivery routing; and ensures delivery vehicles and inspections meet company standards. It also supports warranty and core returns, audits customer returns, assists with customer labor claims, and helps at the front, retail, and backroom counters as needed. O’Reilly Auto Parts promotes career growth and advancement from within. The company offers a total compensation package that includes competitive wages, paid time off, retirement and stock purchase plans, insurance, wellbeing programs, and tuition assistance.
Requirements
- Strong background in mechanics.
- Above-average communication skills.
Nice To Haves
- Hands-on knowledge of automotive repairs.
- ASE Certification.
- Fluency in multiple languages; Spanish is highly desired.
Responsibilities
- Work with installers and professional customers to develop sales relationships.
- Take customer orders quickly and accurately over the phone and online, invoice orders, direct accurate picking and staging of parts, and route delivery specialists to ensure consistent, timely deliveries.
- Ensure delivery vehicles are serviced and maintained according to company standards.
- Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
- Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
- Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
- Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
- Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
- Assist at the front counter and retail counter as needed.
- Help with backroom duties, including auto-load, returns, and stock, as needed.
- Assist with customer labor claims and ensure they are processed quickly and efficiently.
- Perform other duties as assigned.
Benefits
- Competitive wages.
- Paid time off.
- Stock Purchase Plan.
- 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance.
- Optional flexible spending account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
