Installer Service Specialist
About The Position
The Installer Service Specialist is an experienced, technically knowledgeable parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to help ensure customer orders are accurate and delivered on time. Bilingual candidates are encouraged to apply. The position works with installers and other professional customers to build sales relationships, process orders, coordinate parts picking and delivery, and provide responsive service. It also supports warranty and core returns, vehicle and delivery-fleet procedures, customer labor claims, and other store duties as needed.
Requirements
- Strong background in mechanics.
- Above-average communication skills.
Nice To Haves
- Hands-on knowledge of automotive repairs.
- ASE Certification.
- Fluency in multiple languages; Spanish is highly desired.
Responsibilities
- Work with installers and professional customers to develop sales relationships.
- Quickly and accurately take customer orders over the phone and online, invoice orders, direct accurate picking and staging of parts, and route delivery specialists to support consistent, timely deliveries.
- Ensure delivery vehicles are serviced and maintained according to company standards.
- Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
- Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
- Verify all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
- Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
- Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
- Assist at the front counter and retail counter as needed.
- Assist with backroom duties, including auto-load, returns, and stock, as needed.
- Assist with customer labor claims and ensure they are processed quickly and efficiently.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock Purchase Plan.
- 401(k) with employer contributions starting Day One.
- Medical, dental, and vision insurance.
- Optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
