Installer Service Specialist

O'Reilly Auto Parts • Bellmead, TX

7d

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the delivery specialist’s daily activity to ensure accurate and timely customer deliveries. Bilingual candidates are encouraged to apply.

The specialist develops sales relationships with installers and professional customers; processes orders and invoices; coordinates parts picking, staging, and delivery routing; and ensures delivery vehicles and required inspections are maintained according to company standards. The role also supports sales staff, verifies billing, handles warranty and core returns, audits customer returns, assists with customer labor claims, and helps with front-counter, retail-counter, and backroom duties as needed.

O’Reilly Auto Parts highlights its growth, stability, promote-from-within philosophy, and opportunities for career growth. The company states that it is an equal opportunity employer and may provide reasonable accommodations to qualified individuals with disabilities. Company-provided systems may be electronically monitored, and video cameras are used in common internal and external areas.

Requirements

• Strong background in mechanics.
• Above-average communication skills.

Nice To Haves

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual ability; bilingual candidates are encouraged to apply.

Responsibilities

• Work with installers and professional customers to develop sales relationships.
• Take customer orders over the phone and online quickly and accurately, invoice orders, direct accurate picking and staging of parts, and route delivery specialists to provide consistent, timely deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure vehicle inspections are completed on time and accurately, and enter daily mileages into delivery fleet management devices.
• Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
• Assist at the front counter and retail counter as needed.
• Help with backroom duties, including auto-load, returns, and stock, as needed.
• Assist with customer labor claims and ensure they are processed quickly and efficiently.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed