Installer Service Specialist
About The Position
The Installer Service Specialist is an experienced and technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to ensure accurate and timely customer deliveries. Bilingual candidates are encouraged to apply. The position works with installers and professional customers to build sales relationships, processes orders, supports delivery and fleet operations, and coordinates with sales staff to provide service to professional customers. It also supports counter and backroom duties and helps process customer labor claims. Other duties may be assigned.
Requirements
- Strong background in mechanics.
- Above-average communication skills.
Nice To Haves
- Hands-on knowledge of automotive repairs.
- ASE Certification.
- Fluency in multiple languages; Spanish is highly desired.
- Bilingual candidates are encouraged to apply.
Responsibilities
- Work with installers and professional customers to develop sales relationships.
- Take customer orders over the phone and online quickly and accurately; invoice orders, direct accurate picking and staging of parts, and route delivery specialists to ensure consistent, timely deliveries.
- Ensure delivery vehicles are serviced and maintained according to company standards.
- Ensure vehicle inspections are completed accurately and on time, and enter daily mileages into delivery fleet management devices.
- Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
- Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
- Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
- Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
- Assist at the front counter and retail counter as needed.
- Help with backroom duties, such as auto-load, returns, and stock, as needed.
- Assist with customer labor claims and ensure they are processed quickly and efficiently.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock Purchase Plan and 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance, with an optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
