Installer Service Specialist

O'Reilly Auto Parts•Royston, GA

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to help ensure accurate and timely customer deliveries. Bilingual candidates are encouraged to apply. The position involves building sales relationships with installers and other professional customers; processing orders and invoices; coordinating accurate parts picking, staging, and delivery; maintaining delivery vehicles and inspection records; and handling warranty, core, return, and labor-claim processes. The specialist also assists at the front and retail counters and with backroom duties as needed. Other duties may be assigned. O’Reilly Auto Parts describes a promote-from-within philosophy and offers a total compensation package that includes competitive wages and paid time off, a stock purchase plan and 401(k) with employer contributions starting day one, medical, dental, and vision insurance, optional flexible spending account, team member health and wellbeing programs, tuition educational assistance, and opportunities for career growth.

Requirements

Strong background in mechanics.
Above-average communication skills.

Nice To Haves

Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.
Bilingual ability; bilingual candidates are encouraged to apply.

Responsibilities

Work with installers and professional customers to develop sales relationships.
Take customer orders quickly and accurately by phone and online, invoice orders, direct the accurate picking and staging of parts for delivery, and route delivery specialists to support consistent, timely deliveries.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure vehicle inspections are completed on time and accurately, and enter daily mileage into delivery fleet management devices.
Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
Assist at the front counter and, as needed, at the retail counter.
Help with backroom duties such as auto-load, returns, and stock as needed.
Assist with customer labor claims and ensure they are processed quickly and efficiently.
Perform other duties as assigned.