Installer Service Specialist

O'Reilly Auto Parts•Mesa, AZ

110d

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates are encouraged to apply.

Requirements

Strong background in mechanics.
Above-average communication skills.

Nice To Haves

Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.
Bilingual abilities.

Responsibilities

Build sales relationships with installers and professional customers.
Take customer orders accurately and promptly by phone and online; invoice orders; coordinate accurate picking and staging of parts; and route delivery specialists to ensure consistent, timely delivery.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensure customers’ new core and warranty returns are picked up and credited promptly.
Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
Assist at the front counter and retail counter as needed.
Assist with backroom duties such as auto-load, returns, and stock as needed.
Assist with customer labor claims and ensure they are processed quickly and efficiently.
Perform other duties as assigned.