Installer Service Specialist

O'Reilly Auto Parts•Temple, TX

18d

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who supports professional customers through the store’s installer counter. The role oversees and directs the delivery specialist’s daily activities to help ensure accurate, timely customer deliveries. Bilingual candidates are encouraged to apply.

Requirements

Strong background in mechanics.
Above-average communication skills.

Nice To Haves

Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Build sales relationships with installers and professional customers.
Take customer orders quickly and accurately by phone and online; invoice orders; direct accurate picking and staging of parts; and route delivery specialists to support consistent, timely deliveries.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure vehicle inspections are completed accurately and on time, and that daily mileage is entered into fleet management devices.
Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensure customers’ new core and warranty returns are picked up and credited promptly.
Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
Assist at the front counter and retail counter as needed.
Assist with backroom duties, including auto-load, returns, and stock, as needed.
Assist with customer labor claims and ensure they are processed quickly and efficiently.
Perform other duties as assigned.