Installer Service Specialist

O'Reilly Auto Parts•Hialeah, FL

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to help ensure accurate, timely customer deliveries. Bilingual candidates are encouraged to apply. The position works with installers and professional customers to build sales relationships, process and invoice orders, coordinate accurate picking and staging of parts, and route deliveries. It also supports vehicle maintenance and inspections, warranty and core returns, customer labor claims, and other store counter and backroom activities as needed. O’Reilly Auto Parts describes a track record of growth and stability and a promote-from-within philosophy, with opportunities for employees to grow their careers. The company is an equal opportunity employer and may provide reasonable accommodations to qualified individuals with disabilities. Company-provided systems and common internal and external areas are electronically monitored, including through video cameras.

Requirements

Strong background in mechanics.
Above-average communication skills.

Nice To Haves

Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Work with installers and professional customers to develop sales relationships.
Quickly and accurately take customer orders by phone and online and invoice customer orders.
Direct efforts to accurately pick and stage parts for delivery and route delivery specialists so customers receive orders consistently and on time.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure vehicle inspections are completed accurately and on time, and daily mileages are entered into delivery fleet management devices.
Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and ensure all returns are correctly tagged and labeled.
Assist at the front counter and, as needed, at the retail counter.
Assist with backroom duties, including auto-load, returns, and stock, as needed.
Assist with customer labor claims and ensure they are processed quickly and efficiently.
Perform other duties as assigned.