Installer Service Specialist
About The Position
The Installer Service Specialist is an experienced, technically knowledgeable parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the daily activities of the delivery specialist to help ensure accurate and timely order deliveries. Bilingual candidates are encouraged to apply. The position builds sales relationships with installers and other professional customers, handles customer orders and invoicing, coordinates parts picking and staging, routes deliveries, and supports vehicle and fleet procedures. It also works with sales staff to provide service to professional customers, manages warranty and core returns, assists with claims and counter service, and helps with backroom duties as needed.
Requirements
- Strong background in mechanics.
- Above-average communication skills.
Nice To Haves
- Hands-on knowledge of automotive repairs.
- ASE Certification.
- Fluency in multiple languages; Spanish is highly desired.
Responsibilities
- Work with installers and professional customers to develop sales relationships.
- Take customer orders quickly and accurately by phone and online, invoice orders, direct accurate picking and staging of parts, and route delivery specialists to support consistent, timely deliveries.
- Ensure delivery vehicles are serviced and maintained according to company standards.
- Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
- Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
- Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
- Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
- Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
- Assist at the front counter and, as needed, at the retail counter.
- Assist with backroom duties, including auto-load, returns, and stock, as needed.
- Assist with customer labor claims and ensure they are processed quickly and efficiently.
- Perform other duties as assigned.
Benefits
- Competitive wages.
- Paid time off.
- Stock Purchase Plan.
- 401(k) with employer contributions starting Day One.
- Medical, dental, and vision insurance.
- Optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
