Installer III

Service Experts•Mesa, AZ

About The Position

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. The Installer communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, and promotes company products and services. The role trains other installers, performs installations in more difficult situations, and assists the Field Supervisor or General Manager with work audits, site supervision, planning, and estimating. Works under the direction of the Field Supervisor or General Manager.

Requirements

High school diploma or GED, with additional training and HVAC technical training certification.
At least 4 years of minimum experience; the qualifications section also states 5+ years’ experience.
Valid licenses or certifications required by applicable federal, state, provincial, or local laws for the work area.
EPA and safety certifications.
Proficiency in the operational fundamentals of heating, air conditioning, ventilation equipment, and related accessories.
Advanced skills installing heating, air conditioning, and ventilation equipment and related accessories.
Proficiency in ductwork and duct-fitting layout and installation requirements.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Advanced ability to install electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability for flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; continual climbing, balancing, stooping, kneeling, crouching, and/or crawling may be required.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision for close, distance, and peripheral vision, with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications; perform limited diagnostics as needed.
Design, fabricate, and install ducts and duct fittings as required.
Start up air conditioning and heating systems and other components.
Deliver excellent customer service and maintain high customer satisfaction.
Promote products and services and communicate replacement-product sales leads to the Sales and Service Coordinator.
Deliver and remove equipment needed to complete installation work.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Complete paperwork accurately, thoroughly, neatly, and on time; collect customer payments.
Represent the company professionally, honestly, and ethically.
Keep the installation vehicle clean and neat inside and outside.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Complete material requisition forms and related administrative activities as assigned.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist with quality audits of selected installations to ensure performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures as assigned.
Perform similar or other duties as needed or assigned.
Report unsafe acts, conditions, hazards, injuries, incidents, and violations of legislation or company policy promptly to the supervisor or manager.
Correct substandard acts or conditions within the employee’s control and use and maintain required personal protective equipment.
Follow safety procedures, operate equipment as prescribed, participate in safety initiatives, and provide input on safety plans.
Avoid actions that endanger others or involve pranks, contests, or rough behavior, and comply with applicable legislation.