Installed Base Manager

ABB•Cary, TX

2d•$68,600 - $109,760•Remote

About The Position

The Installed Base Manager is a critical role within ABB's ELSE US organization, responsible for building, formalizing, and maintaining installed base management processes across the United States. The role serves as the primary point of contact for installed base activities, connecting factory operations, sales teams, and end users to ensure accurate and current asset data throughout the product lifecycle. It contributes to ABB's Electrification Services Division in the United States. The role leads installed base management operations, develops and improves standardized processes, coordinates data transfers and validation with Factory and Sales teams, and administers the installed base platform. It also supports users through training, troubleshooting, onboarding, and access management; advances tools using digital technologies such as AI; and owns data quality, governance, site validation, discrepancy resolution, cleanup, and reporting. ABB's Service Division works with customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. Its portfolio includes product care, modernization, and advisory services that improve performance, extend equipment life, and support operational and sustainable efficiency. ABB offers eligible US employees medical, dental, vision, life and disability coverage, retirement savings, paid holidays, vacation, parental leave, employee assistance and discount programs, and other benefits described in the posting. The expected annual base salary is $68,600 to $109,760.

Requirements

Bachelor's degree in Business Administration, Engineering, Computer Science, Operations, or a related field.
At least 3 years of experience in data management, operations, sales operations, or a related discipline.
Experience working cross-functionally with sales, operations, product management, and manufacturing teams.
Excellent organizational skills and high attention to detail and data accuracy.
Strong communication and interpersonal skills, including the ability to engage stakeholders at all levels to drive change and tool improvement.
Proficiency in CRM and/or installed base management platforms, such as Salesforce or SAP.
Must already have work authorization permitting employment with ABB in the United States.

Nice To Haves

Experience in the electrical industry.
Familiarity with ABB products, systems, digitalization, and commercial processes.
Background in process formalization, digital tool improvement, or change management initiatives.
Understanding of installed base or asset management processes and tools.

Responsibilities

Develop, standardize, and continuously improve installed base processes, workflows, and best practices to support scalable and efficient data management across the US organization.
Coordinate with Factory and Sales teams to ensure accurate transfer, validation, and maintenance of installed base data, including container uploads, sales transfers, and customer site confirmations.
Serve as the primary installed base platform administrator and user support lead, providing training, troubleshooting, onboarding, access rights management, and guidance to internal stakeholders.
Drive improvements to tools through digital technologies such as AI.
Own data quality, governance, and site validation activities, including reviewing and approving site entries, maintaining data integrity, resolving discrepancies, and leading ongoing cleanup and reporting initiatives.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between Core and Core Plus dental plans.
Vision benefit.
Company-paid life insurance (2X base pay).
Company-paid AD&D (1X base pay).
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability, up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave, up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401k Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation under a permissive time away policy for salaried exempt positions.