Installations Partner (Region 1 - Scotland)

Kingfisher

1d•Remote

About The Position

Installations Partner (Region 1 - Scotland) Permanent From £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working Field-Based (Scotland) + CAR PROVIDED BY US A full driving license is required, as the role will require you to be mobile across the Scottish region of our store estate We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Partner and you’ll be a big part of this. Role Purpose: To partner the Regional Managers to support the delivery of B&Qs installations service strategy in supporting, educating and coaching store leadership teams.

Requirements

In depth knowledge of the installation industry
Dispute resolution processes awareness
Experience of dealing with customer issues and complaints.
Ability to identify and solve problems.
Excellent communication skills.
Financial and business acumen.
Leading change.
Coaching and developing colleagues (remote/in person)
Excellent analytical skills.
Good level of skill in Microsoft Office /Teams/ SharePoint.
Organised and efficient.
Takes Responsibility.
Excellent level of engagement and influencing skills.
Excellent level of attention to detail.
A full driving license is required.

Responsibilities

Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
Form strong relationships/partnerships within your regional teams.
Have a regular discussion with Regional Managers and Unit Managers using data and insights to help identify trends in the installation performance and respond to regional opportunities.
Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
Work with our installations support team to effectively resolve all installation warranty claims.
Review and ensure correct processes in place consistently in stores.
Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
Support stores with data lead insight for the sourcing, recruitment, development, and engagement of quality installers.
Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
Work closely with regions to ensure installer capacity meets future demand and business targets.
Develop the technical knowledge and capabilities of the store and installations support team.
Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.