Installations Partner (Region 12 - South West - Chippenham to Cambourne)

Kingfisher

1d•Remote

About The Position

Installations Partner (Region 12 - South West - Chippenham to Cambourne) is a field-based role supporting the delivery of B&Q's installations service strategy. The role involves partnering with Regional Managers to support, educate, and coach store leadership teams. The company believes anyone can improve their home to make life better and uses its Store Support office to equip stores, people, and the business to help customers create a home they love.

Requirements

In-depth knowledge of the installation industry
Dispute resolution processes awareness
Experience of dealing with customer issues and complaints.
Ability to identify and solve problems.
Excellent communication skills.
Financial and business acumen.
Leading change.
Coaching and developing colleagues (remote/in person)
Excellent analytical skills.
Good level of skill in Microsoft Office /Teams/ SharePoint.
Organised and efficient.
Takes Responsibility.
Excellent level of engagement and influencing skills.
Excellent level of attention to detail.
A full driving license is required.

Responsibilities

Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
Form strong relationships/partnerships within your regional teams.
Have regular discussions with Regional Managers and Unit Managers using data and insights to help identify trends in installation performance and respond to regional opportunities.
Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand, and customers.
Work with the installations support team to effectively resolve all installation warranty claims.
Review and ensure correct processes are in place consistently in stores.
Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers.
Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
Work closely with regions to ensure installer capacity meets future demand and business targets.
Develop the technical knowledge and capabilities of the store and installations support team.
Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.