xTest Requisition - Disregard

Safe Haven Security Services, LLC.•Orlando, FL

2d•Onsite

About The Position

Safe Haven Security is looking for an Installation Technician / Security Advisor to join their organization. In this role, you will play a crucial part in providing best-in-class service to customers by installing, servicing, and troubleshooting residential alarm and automation systems. The primary goal is to ensure the proper functioning and optimal performance of security systems, providing customers with peace of mind and protection. This position will work within an assigned territory, working directly with prospective customers on site.

Requirements

The ability to obtain or possess basic tools necessary for the job duties.
Proficient in installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.
Excellent interpersonal and communication skills to interact with customers in a professional and courteous manner, providing clear instructions and addressing any concerns or questions.
Ability to diagnose and resolve technical issues efficiently, utilizing problem solving skills to identify root causes and implement effective solutions.
Auto insurance coverage must meet company standards throughout employment.
Must be able to obtain or possess an alarm agent permit where applicable and according to Federal, State, and Municipal laws.
Must be able to obtain or possess a valid driver's license and driving history must meet company standards throughout employment.

Responsibilities

Perform installation of security alarm systems including control panels, sensors, cameras, and other related equipment.
Engage in sales consultations with customers to understand their needs and recommend appropriate security solutions.
Diagnose and troubleshoot technical issues related to the customer's security alarm systems, identifying root cause, and implementing appropriate solutions to ensure proper function.
Conduct thorough testing of installed security systems to ensure all components are functioning correctly and make necessary adjustments or repairs.
Educate customers on the proper use and functionality of their security alarm systems, ensuring they are comfortable and confident in operating the equipment.
Complete all necessary paperwork, including installation reports, service tickets, and inventory records, ensuring accurate and up-to-date documentation of all installations and repairs.
Stay updated on knowledge of security alarm systems, emerging technologies, and industry standards in a fast-paced, and demanding work environment.