Installation Support Tech- Inside Sales

Mtm•Monroe, CT

1d•Onsite

About The Position

The Jr. Sales Assistant role is designed to be a resource for key sales associates. This position requires learning and understanding of the company product offering and quoting system, as well as interaction with a wide variety of builders, contractors, homeowners and architects. This position is accountable for the formulation and administrative execution of sales location's proposals, orders, reports, and follow-up procedures in addition to assisting sales associates in achieving and maintaining excellent customer satisfaction. Assigned teams and tasks will vary based on business necessity.

Responsibilities

Administers, verifies, and submits accurate product orders by communicating with Senior Sales Assistants and customers, and having sound knowledge of products, systems, and procedures
Prepare activities reports using required systems and software for the needs of management
Uses the Quoting Management system (PQM) in conjunction with Salesforce to enter orders, providing complete and accurate information to Sales Assistant or Customer
Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer
Assists Senior Sales Assistant(s) in calling and following up on leads, processing customer requests for service or changing orders, communicating the company offering to customers and maintaining accurate documentation of such communication
Understands and utilizes all necessary software (PQM, MSOffice, Salesforce, etc.) by continually learning through experience and training
Meets company safety requirements by keeping the work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.
Analyzes and organizes office operations and workflow through periodic audits and management feedback
Promote and facilitate continuous improvement activities in the department
Assist in building and maintaining strong customer relationships
Point of contact after the sale to field any follow-up questions
Manage recovery process for shortages and damaged products by facilitating ordering parts and/or scheduling service appointments as needed
Handle Architectural Services (PAS) requests as needed
Facilitate sample delivering/pick-up
Occasionally work variable, non-traditional hours
May require representation of company as needed at company sponsored events, and/or builder home shows
May require showroom coverage of showrooms