Installation Specialist

SpotOn • San Francisco, CA

2d • Hybrid

About The Position

SpotOn is a growing restaurant technology company dedicated to empowering independent restaurants. We offer award-winning point-of-sale systems and AI-powered profit tools designed to help operators increase profits, work more efficiently, and retain staff. Our commitment to supporting restaurants is recognized by industry accolades such as #1 Restaurant POS by G2 and top ratings from Capterra. We foster a fast-paced, supportive, and impactful work environment for those passionate about making a difference in the restaurant industry. The Installation Specialist plays a crucial role in ensuring the successful deployment of our POS systems by conducting thorough site assessments, performing installations (both virtually and on-site), and providing essential staff training. This position also serves as a technical escalation point, addressing complex infrastructure challenges, mentoring junior team members, and contributing to the continuous improvement of our processes and standard operating procedures. The ideal candidate possesses a strong understanding of restaurant operations and robust technical expertise to drive installation efficiency, enhance client readiness, and contribute to long-term client success.

Requirements

• Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
• Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.
• Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
• Proven ability to manage complex, multi-site projects independently and mentor junior team members.
• Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
• Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
• Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
• Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
• Demonstrated success in 50+ POS installations or comparable technical deployments.
• Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.
• Professional experience: 2-3 years of restaurant and/or technical support experience.
• A high school diploma or GED is required.
• Fluent in English (written and verbal).

Nice To Haves

• An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred.
• An equivalent combination of education and experience may be considered.
• Bilingual proficiency in Spanish required.

Responsibilities

• Conduct comprehensive virtual assessments, including complex or escalated restaurant sites, validating readiness of wiring, electrical infrastructure, networking, and internet performance.
• Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
• Provide technical guidance to clients and vendors to resolve issues.
• Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
• Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
• Recommend improvements to survey tools, templates, and internal processes.
• Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, and connectivity setup.
• Deliver onsite training and live support for staff and management.
• Implement menu/system updates and reporting configuration.
• Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
• Lead follow-ups with clients to ensure smooth transitions and adoption.
• Travel regularly to client sites as required.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED