Installation Specialist (Glass)

Re-Bath•Phoenix, AZ

2d•Onsite

About The Position

The Installation Specialist (Glass) position is a specialized trade and field installation professional with the work ethic, technical skills, and experience to execute high-end glass enclosures within our organization. You will take ownership of the project's final touch, installing custom frameless, semi-frameless, pivoting, and sliding glass shower doors, ensuring every homeowner receives a fabulous experience. This is a great opportunity for an experienced glazier or finish installer who possesses elite attention to detail, thrives on precision micro-measurements, and excels at maintaining clear daily communication with both customers and the office.

Requirements

Proven experience in professional glass installation or glazing, specifically focusing on custom shower enclosures and heavy frameless glass
Highly proficient in structural glass math, with the ability to read tape measures down to 1/16" and use laser leveling tools flawlessly
Excellent customer service, written, and verbal communication skills; comfortable conducting professional digital updates (Zoom, GroupMe)
Strong problem-solving abilities with a detail-oriented approach to structural safety, waterproofing, and sealant execution
Ability to work independently, manage a strict daily route timeline, and safely navigate heavy glass lifting environments
Ability to accurately work under pressure in meeting strict installation deadlines
Must possess a professional appearance, clean driving record, and the ability to successfully pass a background check and drug screening

Responsibilities

Open and close the job site with the customer daily, reviewing the contract and all specific glass products/hardware prior to starting work
Perform precision installations of heavy custom glass shower doors, frameless enclosures, steam units, hardware, and specialized tracking systems
Pull exact field measurements for custom glass fabrication, taking leveling and out-of-plumb wall variances into account
Provide a world-class customer experience, proactively addressing layout concerns and coordinating solutions with project managers
Collect client payments and completion checks at designated project milestones
Deliver high-touch internal communication via daily GroupMe updates, including progress photos, completed work descriptions, and next-day plans
Conduct daily on-site Zoom updates with the office as required
Represent the Re-Bath and Home Depot brand partnership proudly, actively requesting customer reviews upon project completion
Set up comprehensive home protection (floors, doorways, surfaces, and driveways) to respect and preserve the customer's property
Safely operate, secure, and transport heavy, fragile cargo in company-provided vehicles or trailers
Inspect all incoming custom glass panels and high-grade hardware for chips, defects, or scratch damage immediately upon arrival
Keep installation vehicle stocked with essential installation consumables (high-grade structural silicone, shims, glass anchors, setting blocks)
Coordinate schedules seamlessly with Re-Bath Remodel Technicians and Project Managers to handle final glass drop-offs right as acrylic/tile surrounds are completed
Lead, mentor, and provide hands-on safety and handling training for developing field apprentices on the job site
Accurately track administrative tasks, including daily clock-ins and job logs
Maintain standard accountability by conducting follow-up leak checks or alignment adjustments if any installation faults occur
Maintain a professional appearance with a clean uniform