Installation & Repair Technician

Direct Communications•Cheneyville, LA

4d•$22 - $25•Onsite

About The Position

Direct Communications is seeking a tech-savvy problem solver to join its Outside Fiber Plant (OSP) team, serving Cheneyville, Louisiana, and surrounding areas. The technician connects the company’s network with customers by provisioning internet and telephone services, troubleshooting higher-level service and hardware issues, monitoring systems for potential problems, and assisting the OSP team with installations and confirmations. The role works with landlines, fiber, DSL, and cable internet, and involves staying current with technologies such as outdoor Wi-Fi and managed routers. The schedule is Tuesday through Saturday. The role requires field work, including lifting and carrying 35–50 pounds frequently, climbing ladders, working outdoors in varied weather, and kneeling, stooping, crawling, and twisting the wrists. Frequent computer, laptop, and tablet use is also required.

Requirements

High school diploma or equivalent.
At least 3 years of experience troubleshooting telecommunications, internet technology, systems, and hardware.
Maintain a valid driver’s license and a good driving record.
Pass a pre-employment drug screening.
Ability to work Tuesday through Saturday.
Ability to frequently lift and carry 35–50 pounds, climb ladders, work outdoors in various weather conditions, and perform kneeling, stooping, crawling, and wrist-twisting movements.
Frequent use of computers, laptops, and tablets.

Nice To Haves

Computer-related field certifications are highly preferred.
At least 2 years of experience working with fiber, DSL, and landline services is preferred.

Responsibilities

Provision subscriber internet and telephone services.
Troubleshoot and resolve Tier 2 service and hardware issues involving landlines, fiber, DSL, and cable internet.
Monitor systems to identify potential service issues and contact customers proactively to offer assistance.
Stay current on technologies such as outdoor Wi-Fi and managed routers and assess their applicability to the business.
Assist with installations and confirmations to support the OSP team in the field.
Work collaboratively with colleagues, including assisting Customer Service Representatives.

Benefits

Health, dental, and vision insurance for 50¢ per paycheck.
401(k) with 6% company match.
Generous paid time off, prorated at 14 days in year one.
10 observed paid holidays.
Tele-health services and preventative wellness programs.
Company-paid basic life insurance and AD&D coverage.
Short-term and long-term disability coverage.
Professional and personal tuition reimbursement program.
Free internet for employees living within the service footprint.
Financial wellness support.
Voluntary flexible spending, supplemental life, accident, and critical illness insurance.