Installation Dept Manager

Agren Appliance Service Corp•Auburn, ME

7d•Hybrid

About The Position

The Appliance Installation Manager oversees daily installation operations, ensuring appliances are installed safely, correctly, and on schedule. This position leads installation specialists, electrician, plumber, helpers, and trainers; coordinates staffing and assignments; and maintains high standards for workmanship, customer service, and operational efficiency. The manager works closely with Sales, Logistics, Scheduling, Delivery, Service, and other departments to resolve installation challenges and provide a positive customer experience.

Requirements

Prior management or team leadership experience.
Knowledge of appliance installation methods, manufacturer requirements, carpentry skills, tools, and safe handling practices.
Strong communication, organization, problem-solving, and customer service skills.
Ability to coach employees, manage competing priorities, and resolve field challenges.
Comfort using scheduling, timekeeping, and business software.
Valid driver’s license and driving record meeting company requirements.

Nice To Haves

Relevant trade licenses or certifications preferred; required when performing work that requires licensure.

Responsibilities

Supervise installation employees, including specialists, helpers, and lead trainers.
Establish clear expectations for job performance, attendance, professionalism, safety, and customer service.
Provide coaching, conduct performance evaluations, and address performance concerns in partnership with Human Resources.
Coordinate with Senior Installation Lead Trainer.
Assess employee skills and assign work according to experience, qualifications, and required supervision.
Assist with recruiting, interviewing, and selecting installation employees.
Oversee installation schedules, staffing, workloads, and job assignments.
Review job requirements to confirm that crews have the appropriate tools, materials, equipment, and information.
Coordinate with other departments to address site readiness, product availability, scheduling changes, and installation requirements.
Monitor job completion, productivity, overtime, and repeat visits.
Ensure vehicles, tools, and installation equipment are maintained and ready for use.
Conduct quality reviews and identify opportunities to improve workmanship and reduce installation errors.
Address customer concerns promptly and professionally.
Investigate and track installation-related damage, incomplete work, and callbacks, and document findings.
Reinforce safe lifting, appliance handling, driving, tool use, and personal protective equipment practices.
Ensure work requiring a license is assigned to appropriately licensed personnel, with required supervision.
Maintain training and qualification records and monitor license renewal needs.
Review time records and ensure accurate documentation of completed work, materials used, and unresolved issues.
Track operational results, including installation completion, callbacks, customer concerns, and safety incidents.
Recommend improvements to staffing, equipment, training, and workflow.
Perform other duties as assigned.