Installation Coordinator

Sharp Electronics • Charlotte, NC

2d • Onsite

About The Position

The Installation Coordinator is responsible for planning, coordinating, and overseeing the successful delivery, installation, network connectivity, and customer onboarding of office technology equipment, including multifunction printers (MFPs), copiers, printers, production devices, and related software solutions. Acting as the central point of communication between customers, Sales, Service, IT, and Operations, this role ensures installations are completed on time, accurately, and with best-in-class customer experience.

Requirements

• High school diploma required
• Minimum of 2 years of experience in customer service, project coordination, logistics, dispatching, or office technology administration.
• Excellent communication, organizational, and customer service skills.

Nice To Haves

• Associate degree preferred.
• Copier, printer, managed print, or office technology industry experience strongly preferred.

Responsibilities

• Coordinate all aspects of equipment delivery and installation for new, replacement, and upgraded copier and printer systems.
• Schedule installations with customers, delivery personnel, service technicians, network analysts, and other internal departments.
• Confirm installation dates, site readiness requirements, network information, and customer expectations prior to installation.
• Ensure all equipment, accessories, software, and service resources are available before scheduled installations.
• Monitor installation timelines and proactively communicate any delays or schedule changes.
• Serve as the primary customer contact from order submission through installation completion.
• Communicate delivery schedules, installation requirements, and implementation updates.
• Coordinate customer training schedules and onboarding activities when required.
• Conduct post-installation follow-up calls to confirm customer satisfaction and resolve outstanding issues.

Benefits

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED