Installation Coordinator/Material Handler

Johnson Controls•Colonie, NY

23d•$25 - $34

About The Position

Johnson Controls is hiring an Installation Coordinator/Material Handler to coordinate installers and subcontractors for installation jobs. The role handles a wide variety of responsibilities and calls for someone who is highly organized, results-oriented, self-motivated, detail-focused, and able to manage multiple tasks. The coordinator works with internal departments and customers from the initial booking through installation and contract closeout, helping ensure site readiness, timely scheduling and material delivery, installation progress updates, and completion paperwork. The position also involves communicating with customers and internal teams, collaborating with Sales and Strategic Account teams, and partnering with installers, subcontractors, install managers, and material handlers. Other administrative duties may be assigned by the supervisor.

Requirements

High school degree or equivalent.
At least 3 years of customer service and scheduling experience.
Strong organizational skills.
Ability to communicate professionally in a business setting.
Knowledge of Microsoft Office applications, especially Outlook and Excel.
Excellent written and verbal communication skills.
Ability to manage several tasks simultaneously.
Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.
Valid driver's license.

Responsibilities

Work with internal departments to organize and schedule installations from initial customer contact through contract closeout.
Contact each customer within 48 hours after a job is booked.
Communicate with internal and external customers to confirm installation-site readiness, including construction progress, lift availability, network connectivity, and appropriate personnel on site.
Schedule and coordinate JCI technicians and subcontracted vendors using proprietary scheduling software, including initial installation meetings and subsequent return trips.
Create job packets with installation details and required forms and provide them to installers before work begins.
Track and verify on-time delivery of materials required for installations.
Keep the Installation Portal updated so stakeholders can follow progress from booking through completion.
Process required paperwork and follow up with internal departments to facilitate timely job closeout.
Communicate with internal and external customers by telephone, email, and internal systems.
Collaborate with local Sales and Strategic Account teams to address installation concerns.
Partner with installers, subcontractors, install managers, and material handlers to achieve shared objectives.
Perform other administrative tasks as directed by the supervisor.