Installation Coordinator/ Material Handler

Johnson Controls•Nashua, NH

23d•$25 - $34

About The Position

The Installation Coordinator/Material Handler handles a wide variety of duties, including coordinating installers and subcontractors for installation jobs. The role requires strong organization, a results-oriented and self-motivated approach, multitasking, and attention to detail. The coordinator works with internal departments and customers to organize installations from initial customer contact through contract closeout, ensuring site readiness, appropriate scheduling, material delivery, progress updates, and timely completion of paperwork. The position also supports other administrative tasks as directed by a supervisor.

Requirements

High school degree or equivalent.
At least 3 years of customer service and scheduling experience.
Strong organizational skills.
Ability to communicate professionally in a business setting.
Knowledge of Microsoft Office applications, especially Outlook and Excel.
Excellent written and verbal communication skills.
Ability to manage several tasks simultaneously.
Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.
Valid driver's license.

Responsibilities

Work with internal departments to organize and schedule installations from initial customer contact through contract closeout.
Contact each customer within 48 hours of job booking.
Communicate with internal and external customers to confirm installation site readiness, including construction progress, lift availability, network connectivity, and personnel availability.
Schedule JCI technicians and subcontracted vendors using proprietary scheduling software, including initial installation meetings and subsequent return trips.
Create job packets containing installation details and required forms and provide them to installers before work begins.
Track and verify on-time delivery of materials required for installations.
Update the Installation Portal so stakeholders can follow installation progress from booking through completion.
Process required paperwork and follow up with internal departments to facilitate timely installation closeout.
Communicate with internal and external customers by telephone, email, or internal systems.
Collaborate with local Sales and Strategic Account teams to address installation concerns.
Partner with installers, subcontractors, install managers, and material handlers to achieve shared objectives.
Perform other administrative tasks as directed by the supervisor.