Installation Coordinator/ Material Handler

Johnson Controls•Nashua, NH

22d

About The Position

Johnson Controls is hiring an Installation Coordinator/Material Handler to coordinate installers and subcontractors on installation jobs. The role works with internal departments and customers to organize installations from the initial customer contact through contract closeout. The coordinator arranges schedules, confirms site readiness, prepares job packets, tracks material deliveries, updates installation progress, and handles closeout paperwork. The position also involves administrative support and collaboration with Sales, Strategic Account teams, technicians, subcontractors, install managers, and material handlers.

Requirements

High school degree or equivalent.
At least 3 years of customer service and scheduling experience.
Strong organizational skills.
Ability to communicate in a professional business manner.
Knowledge of Microsoft Office applications, especially Outlook and Excel.
Excellent written and verbal communication skills.
Ability to manage several tasks simultaneously.
Ability to work effectively in a fast-paced, dynamic environment while maintaining composure and focus.
Valid driver's license.

Responsibilities

Work with internal departments to organize and schedule installations from first customer contact through contract closeout.
Contact each customer within 48 hours of job booking.
Communicate with internal and external customers to confirm installation site readiness, including construction progress, lift availability, network connectivity, and on-site personnel.
Schedule JCI technicians and subcontracted vendors using proprietary scheduling software, including initial installation meetings and subsequent return trips.
Prepare job packets containing installation details and required forms for installers before work begins.
Track and verify on-time delivery of materials required for installations.
Update installation information in the Installation Portal so stakeholders can follow progress from booking through completion.
Process required paperwork and follow up with internal departments to close out installation jobs on time.
Assist with other administrative tasks as directed by the supervisor.
Communicate with internal and external customers by telephone, email, or internal systems.
Collaborate with local Sales and Strategic Account teams to address installation concerns.
Partner with installers, subcontractors, install managers, and material handlers to achieve shared objectives.