Installation and Services Coordinator

SUPERIOR CABINETS•Winnipeg, MB

1d•Onsite

About The Position

The Installation and Service Coordinator will be part of a team that coordinates pickup, delivery, and installation services of product and services with customers, and vendors. The Installation and Service Coordinator will also be responsible for tracking projects and driving their completion in the most time sensitive and cost-effective manner. This role focuses on growing and retaining customers by leading the timely coordination of cabinet pickups, delivery, installation and service, analyzing and processing service parts in a cost-effective manner, and communicating via phone and email with customers on the status of their jobs. The coordinator will follow up on any concerns and provide timely solutions, maintain ongoing communication with Installers, Managers and Sales staff to ensure deadlines are met, track and document the progression of tasks via internal systems, and attend and participate in regular meetings. Additionally, the role promotes a culture of continuous improvement by presenting ideas for improving customer care, consistently communicating with customers, Design Consultants, Installers and Vendors, participating in continuous improvement initiatives, and gathering feedback from customer experience.

Requirements

Minimum Grade 12 or equivalent.
Excellent verbal and written English communication skills.
Excellent typing skills.
Proficiency of Microsoft Office, Outlook, and Teams.
Exceptional Interpersonal and organizational skills.
Accuracy and attention to detail.
Time management.
Ability to work under pressure and deal with multiple deadlines.

Nice To Haves

Experience in construction/trade will be considered an asset.
Project management experience will also be considered an asset.
Knowledge and understanding of 20/20 (preferred).
Knowledge of the construction industry.

Responsibilities

Leading the timely coordination of cabinet pickups, delivery, installation and service.
Analyze and Process service parts in a cost-effective manner for each job.
Communicate via phone and email with customers on the status of their jobs.
Follow up on any concerns and provide timely solutions.
Ongoing communication with Installers, Managers and Sales staff to ensure deadlines are met.
Track and document the progression of the tasks via internal systems.
Attend and participate in regular meetings.
Promote a culture of continuous improvement.
Present ideas for improving customer care.
Consistently communicate with customers, Design Consultants, Installers and Vendors.
Participate in continuous improvement initiatives.
Feedback from customer experience.