Installation and Service Technician
About The Position
Daisy is seeking an Installation / Service Technician for its Holliston, Massachusetts branch. The technician installs, solves problems with, and troubleshoots audio, visual, control, and security equipment in residential and commercial locations. The role involves regular interaction with clients and representing the Daisy brand while building trusted relationships and helping clients use technology in their spaces. Technicians travel to job sites, interpret technical plans and manuals, support end users through training and troubleshooting, and communicate project progress to project managers. They also collaborate with teammates, builders, and other industry professionals. Daisy describes a collaborative culture that values teamwork, work/life balance, client service, and opportunities for training and career advancement.
Requirements
- High school diploma or equivalent.
- 2–3 years of AV, networking, or technology integration experience.
- Strong communication skills and a commitment to exceptional, ongoing client service.
- Motivation to learn new technologies and processes.
- Strong management and leadership skills, including the ability to lead and motivate others.
- Ability to pass a drug screen and background check.
- Valid Massachusetts driver’s license and access to a reliable, insured motor vehicle.
- Ability to independently lift items up to 50 pounds.
- Strong experience with power tools.
- Ability to sit, stand, and kneel for extended periods.
Nice To Haves
- Control4 certification.
- Experience with Lutron HomeWorks and RA3.
Responsibilities
- Read and interpret blueprints, diagrams, floor plans, specifications, and operational or product manuals.
- Install and troubleshoot audio, visual, control, and security equipment at residential and commercial locations.
- Manage end-user support, including training, troubleshooting, and following through on escalated issues.
- Collaborate on problem-solving related to installation standards and share challenges and successes during weekly team meetings.
- Travel to various job sites and safely use hand and power tools.
- Maintain company-issued tools, equipment, and vehicle.
- Interact with clients, builders, and other industry professionals while representing Daisy.
- Communicate daily with the project manager about project progress.
Benefits
- Paid time off, including generous PTO.
- Training and development.
- Employee discounts.
- Opportunity for advancement.
- Fair compensation based on experience and skill level.
- Real work/life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
